tvjili Privacy Policy

1. Overview

tvjili ("we", "us", "our", or "the Platform") operates the online gaming website at tvjili.org, providing casino games, live dealer tables, sports betting, bingo, and e-sabong services primarily to Filipino players in the Philippines. In the course of providing these services, tvjili collects and processes certain personal data about its registered users and website visitors.

This Privacy Policy ("Policy") describes what personal data tvjili collects, why we collect it, how it is used, with whom it may be shared, how long it is retained, and what rights you hold in respect of your personal data. This Policy should be read alongside the tvjili Terms & Conditions, which govern your use of the Platform as a whole.

By registering an account with tvjili or by continuing to use tvjili.org, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. Data Controller

For the purposes of applicable data protection law, the data controller responsible for personal data collected through tvjili.org is the tvjili operating entity. The Platform is operated in accordance with the regulatory framework for online gaming in the Philippines as overseen by the Philippine Amusement and Gaming Corporation (PAGCOR).

All data-related inquiries, subject access requests, and complaints regarding the handling of personal data should be directed to tvjili's designated Data Protection Officer (DPO). Contact details are provided in Section 13 of this Policy.

3. Personal Data We Collect

3.1 Registration and Account Data

When you create a tvjili account, we collect: your full legal name, Philippine mobile number, date of birth, email address (if provided), chosen username, and password (stored as a cryptographic hash — never in plain text).

3.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) obligations and PAGCOR requirements, tvjili is required to verify the identity of users before processing withdrawals. KYC data collected includes copies of government-issued identification documents (such as a Philippine passport, PhilSys National ID, SSS ID, UMID, or driver's licence), selfies or photographs for facial verification, and proof of address documents where required.

3.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your tvjili account, including the payment method used (GCash, Maya, BPI, BDO, Metrobank, or other supported channels), transaction amounts in Philippine Peso (PHP), transaction timestamps, and reference numbers. We do not store full GCash account credentials or bank account login details.

3.4 Gaming Activity Data

tvjili maintains records of your gaming activity, including game sessions played, wager amounts, outcomes, bonus usage, and session timestamps. This data is used for operational, regulatory, compliance, and responsible gaming purposes.

3.5 Device and Technical Data

When you access tvjili.org, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type (desktop or mobile), referring URL, and session duration. This data is collected via server logs and analytics tools.

3.6 Communications Data

When you contact tvjili's customer support — via live chat or email — we retain records of those communications, including the content of your messages and any supporting information you provide, for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

tvjili collects personal data through the following means:

• Directly from you — when you register, complete KYC, make a deposit or withdrawal request, contact support, or update your account settings;
• Automatically — through server logs, session tracking, and analytics tools when you browse or use the Platform;
• From third parties — including payment processors (such as GCash and Maya) who provide transaction confirmation data, identity verification service providers, and fraud-detection tools;
• From cookies and similar technologies — as described in Section 10 of this Policy.

5. Purpose and Legal Basis for Processing

tvjili processes your personal data for the following purposes and on the following legal bases:

• Contract performance: To create and manage your account, process deposits and withdrawals, deliver gaming services, and communicate with you about your account — all necessary for the performance of our contract with you;
• Legal compliance: To comply with AML and KYC obligations under Philippine law, to meet PAGCOR reporting requirements, and to respond to lawful requests from regulatory or law-enforcement authorities;
• Legitimate interests: To detect and prevent fraud, cheating, and prohibited conduct on the Platform; to improve platform performance and user experience; to conduct security monitoring; and to operate responsible gaming programmes;
• Consent: For optional marketing communications (e.g., promotional emails about tvjili bonuses and offers), where we will obtain your express consent and where you may withdraw consent at any time.

6. Sharing Your Personal Data

tvjili does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment processors — GCash, Maya, BPI, BDO, Metrobank, and other payment providers, to facilitate deposits and withdrawals;
• KYC and identity verification providers — third-party services used to verify the identity and age of tvjili account holders in compliance with regulatory requirements;
• Gaming software providers — game studios (such as PG Soft, Pragmatic Play, Jili) may receive anonymised session data necessary for game operation and dispute resolution;
• Regulatory authorities — PAGCOR and other applicable Philippine regulatory or law-enforcement bodies, where disclosure is required by law or court order;
• Anti-fraud and security vendors — services used to detect fraudulent activity, money laundering, and other prohibited conduct;
• IT and infrastructure providers — cloud hosting, content delivery, and cybersecurity service providers supporting Platform operations, subject to strict data processing agreements.

Any third party with whom tvjili shares personal data is required by contract to process that data only for the specified purpose and in accordance with applicable data protection law.

7. Data Retention

tvjili retains personal data for as long as is necessary for the purpose for which it was collected, and in any event for no shorter a period than is required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following the closure of your account, in accordance with AML record-keeping requirements under Philippine law;
• Transaction records: Retained for a minimum of five (5) years following each transaction;
• Gaming activity logs: Retained for a minimum of three (3) years, unless a longer period is required for ongoing dispute resolution or regulatory investigation;
• Customer support records: Retained for a minimum of two (2) years from the date of the last communication;
• Technical and device data: Typically retained for up to twelve (12) months, unless retained longer for fraud investigation purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with tvjili's data destruction procedures.

8. Data Security

tvjili implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• HTTPS (TLS) encryption for all data in transit between your browser and tvjili.org;
• Encryption of sensitive data at rest, including password hashes and KYC document storage;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication requirements for administrative systems;
• Documented incident response procedures for personal data breaches.

While tvjili takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own tvjili login credentials. If you suspect that your account has been compromised, please contact tvjili support immediately via live chat.

9. Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173) and applicable regulations, you hold the following rights in respect of your personal data held by tvjili:

• Right to be informed — to know how your personal data is collected, used, and processed, as described in this Policy;
• Right of access — to request a copy of the personal data tvjili holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to tvjili's legal retention obligations;
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability — to receive a structured, machine-readable copy of personal data you have provided to tvjili;
• Right to lodge a complaint — with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact tvjili's Data Protection Officer as described in Section 13. tvjili will respond to verified requests within thirty (30) calendar days. Identity verification may be required before requests can be processed.

10. Cookies and Tracking Technologies

tvjili uses cookies and similar tracking technologies to operate the Platform, improve your experience, and for analytics purposes. The types of cookies used include:

• Essential cookies — strictly necessary for the Platform to function, including session management and security tokens. These cannot be disabled without affecting core Platform functionality;
• Analytics cookies — used to understand how users navigate tvjili.org, which pages are most visited, and how the Platform can be improved. Data collected is aggregated and anonymised where possible;
• Preference cookies — used to remember your settings and preferences, such as language or display settings, to personalise your tvjili experience.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to use certain features of the Platform, including the tvjili Login functionality. tvjili does not use third-party advertising or behavioural tracking cookies.

11. Minors

tvjili's services are strictly available to persons aged 21 years and above, in accordance with Philippine gaming regulations. tvjili does not knowingly collect or process personal data from persons under the age of 21. If tvjili becomes aware that personal data has been collected from a person under the minimum age, that account will be immediately suspended, the data will be deleted, and any associated funds will be handled in accordance with applicable law and regulatory guidance.

If you have reason to believe that a minor has created a tvjili account, please contact tvjili support immediately via live chat or email.

12. Changes to This Policy

tvjili may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will provide notice through the Platform and update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of tvjili following notice of any update constitutes acceptance of the revised Policy.

13. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by tvjili, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the tvjili platform — state that your query is a privacy or data protection matter and it will be escalated to the DPO
• Email: [email protected] (plain text — not a link)

Please include "Privacy / Data Request" in your message subject when contacting us by email. tvjili aims to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days.